Cancellation charges: Charges will be
applied according to the amount of work produced prior to cancellation.
The first artwork proof production
charge is $25.00, and $10 per revision. The customer is also
responsible for artwork prep charges if artwork was created by Creative
Ribbon for the order. Artwork prep includes any alterations to artwork
submitted, designing logos, use of clipart and/ or typesetting.
Artwork prep charges are $25/hr minimum. Customer is responsible for
plate fee if plate is made prior to cancellation. On orders over 20
rolls, customer will be charged 20% restock fee based on unprinted
Custom imprinted ribbon CAN NOT be
returned for credit.
Overruns/Underruns: Due to the difficulty
of manufacturing to exact quantity requirements without sacrificing
quality, a shipment of 5% over or under the quantity ordered will
constitute a complete order. We are happy to help you estimate your
Shipping: Ship dates are only estimates and are not guaranteed.
Most orders ship within 7-10 days after final proof approval. Rush
service provides the customer with a guaranteed ship date which may be
inside of 7-10 days. However, Creative Ribbon will not be responsible
for any freight charges on regular or rush orders whose ship date was
delayed due to any circumstances which caused a delay. The customer
will always be responsible for freight charges. Customers may ‘drop
ship’ (blind is ok) at no additional charge. Split shipments incur
$5.00 per add’l address.
Payment Terms: Net 30 terms are
available for high-volume customer accounts. All other orders are
shipped prepaid or COD (money order or cashier’s check only). For
Net 30 accounts, any
balance past due 30 days is automatically charged a finance charge of
1.5% per month which is an annual rate of 18%. Account is ‘current’
only if all past due charges and finance charges have been paid.
Accounts with balances 60 days from the date of invoice will be placed
on prepaid status. New orders may be held until the account is made
current. An account that frequently pays late will lose net 30 terms.
Accounts past due 90 days are referred to collection.
Accounts with net 30 terms will have
an established credit limit. Large orders will require a deposit,
regardless of established credit terms.
Checks: A $30.00 service fee will be
charged on all checks returned due to non-sufficient funds.
& Copyright Laws: The customer assumes full responsibility for
all claims and/or litigation arising from alleged infringement of
licenses , patent or copyright on any requested design or copy.
ARTWORK: Artwork furnished as black on
white , camera ready will not be subject to additional artwork charges
above the normal plate fee. The plate fee includes sizing and spacing
and 1 free paper proof. Revisions to proof will cost $10 per proof.
Creative Ribbon reserves the right to determine what is camera ready
artwork. Artwork that requires revision or artwork that is not camera
ready will delay production. If Customer waives proof service,
Creative Ribbon reserves the right to size and space artwork using best
judgment. Creative Ribbon is not responsible for errors on artwork
for which the Customer has approved or waived proof service. Artwork
can not be faxed. Any artwork & plate produced by Creative Ribbon for
the customer will incur artwork prep charges and will become the
customer’s exclusive property. Any artwork & plate produced by
Creative Ribbon for which the customer did not pay artwork charges
remains the exclusive property of Creative Ribbon, and may grant usage
of owned plate to other customers. Artwork submitted by the customer
and plates produced using this artwork remain on file for 3 years.
After 3 years, plate & artwork may not be available for return. If
customer wants plate and or artwork returned, they must submit a written
request. Customer is responsible for freight charges incurred to return
artwork &/or plates. Carrier used must receive signature for delivery.
We will not return artwork or plates via US Postal Service. Creative
Ribbon will not be responsible for any artwork or plate lost in transit